Employee Assistance Program (EAP)
User Name: Matters Password: wlm70101
Consultative Services:
Face-to-face counseling — Up to 3 visits per employee/ household member per year Telephonic counseling — Unlimited, 24/7 consultations with master’s- and doctoral-level counselors
Bereavement — Support available through telephonic or face-to-face sessions; online resources available on EAP website
Tobacco cessation coaching — Unlimited telephonic support and resources to assist with tobacco cessation; refers members directly to the American Lung Association’s Quit program
EAP website resources — Comprehensive website that includes articles, videos, FAQs, etc.; additionally, individuals can chat online with an EAP consultant or email an EAP counselor through the website
Work/Life Assistance & Resources:
WorkLife services — Unlimited 24/7 access to WorkLife specialists (subject matter experts) in the areas of: family and care giving, health and wellness, emotional wellbeing, daily living, balancing work and life responsibilities
Child and elder care referral — Unlimited telephonic consultation with a WorkLife specialist (part of workLife services)
Employee discounts — Access to discounts on a large number of products and services, from gym memberships to dental, vision and pharmacy items, entertainment, restaurants, computers, cars, and much more
Webinars, podcasts, articles and FAQs — Various topics available on the EAP website
Legal/Financial Assistance & Resources:
Financial consultation — Unlimited telephonic support for financial problems or planning needs;
30 days of financial coaching; extensive online financial library and calculators
Legal consultation — Unlimited telephonic support and free initial 30 minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library
ID theft — Free consultation with a trained Fraud Resolution Specialist that will assist with ID theft resolution and education; ID theft educational materials available online
Will prep — Online self-service documents available on EAP website; 30 minute consultation (part of Legal Consultation offering) can be used for estate planning/will preparation
Legal document preparation — Online self-service documents available on the EAP website
Tax consultation — Tax questions only can be answered as part of the Financial Consultation offering
Online self-service documents — Examples include, but are not limited to: living trust, will, power
of attorney, deeds
College Tuition Benefit Rewards Program
You can now create your Rewards account and start accumulating your Tuition Rewards that can be used to
pay up to one year’s tuition at over 380 private colleges and universities across the nation. In 2016, over $60
million in College Tuition Benefit Rewards were submitted by high school seniors. Here is how it works:
- Annual enrollment in this plan earns you 2,000 Tuition Rewards (1 Reward = $1 in tuition reduction at a
network of Private Colleges and Universities) for each line of Guardian coverage (up to four lines). - Guardian Dental participants receive a bonus after year four.
- These rewards are yours for your lifetime and can be given to children, grandchildren, nieces, nephews
and godchildren.
Register at www.Guardian.College TuitionBenefit.com or by clicking here. Your User ID is your Guardian Group Plan Number (00571248) and the password is Guardian.
